Refund policy
Returns and refunds
Updated September 22, 2026.
We would rather tell you exactly what this covers than write something vague and argue about it later. Read this before you order — it is the whole policy.
What we refund
You have 30 days from delivery to tell us about any of the following, and we will refund you in full or send a replacement, whichever you prefer:
- The item arrived damaged or broken.
- The item is faulty, or stops working through no fault of your own.
- We sent the wrong item, the wrong size or the wrong colour.
- The item is not what the product page described it as.
- An eligible Halloween order arrived after October 30, 2026. See the deadline and delivery terms below. We refund the order in full and arrange any required return at our cost.
Email us with your order number and, where it helps, a photograph. We do not make you send an item back before we agree to the refund.
What we do not refund
We do not accept returns for a change of mind. If your order arrived on time, undamaged, and is what the product page said it was, it is yours. This is a seasonal shop and we are not able to take back decorations in November that were bought and kept through October.
Costumes, masks, pet costumes and anything else worn on the body cannot be returned once they have been worn, for hygiene reasons. If one of these arrives damaged, faulty or not as described, that is covered above — try it on before you use it.
We also cannot refund an item that has been used outdoors in a storm, modified, or damaged after delivery.
Delivery dates
The order-by date is the deadline for placing an order, not its arrival date. For Halloween 2026, eligible orders placed by 11:59 p.m. Eastern Time on the date shown on the product page are covered for arrival by October 30, 2026. The calculation uses the maximum processing and transit times below, plus two additional business days. The current cutoffs are October 14 for US items and October 13 for China items.
If an eligible order arrives after October 30, we refund it in full and arrange any required return at our cost. Orders placed after the cutoff can still be shipped, but arrival before Halloween is not promised. This does not affect refunds for faulty, damaged, incorrect or misdescribed items.
Cancelling
Email us before the order ships and we will cancel it and refund you in full. Once it has shipped, the terms above apply.
How to reach us
Contact us through our contact page with your order number. Refunds go back to your original payment method. Your payment provider determines when the refund appears in your account.
Earlier orders
Orders placed before this update, including FingerLock orders, keep the terms, return rights, delivery promises and warranties in force when purchased. Contact the address in your order confirmation for help. Nothing in this policy limits rights that cannot be excluded under applicable law.