Return & Refund Policy
Return & Refund Policy
Last updated: October 5, 2026.
Our policy
We accept returns within 30 days of delivery for unused items in their original packaging. If you are not satisfied with your purchase, you may request a return for a refund or exchange, subject to the conditions below.
Conditions for return
- The item must be unused, unworn, and in the same condition you received it.
- It must be in the original packaging with all tags and accessories included.
- Items that are damaged, missing parts, or show signs of use may not qualify for a full refund.
Items not eligible for return
- Gift cards
- Items marked as final sale
- Products that have been used, washed, or damaged after delivery
- Items returned more than 30 days after delivery
How to start a return
- Contact us at support@tervuno.shop with your order number and the reason for the return.
- We will review your request and, if approved, provide return instructions.
- Ship the item back to the address we provide.
Return shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we shipped the wrong product. We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, contact us with your order number and photos of the issue.
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund at no extra cost to you.
Contact
For return questions, contact us at support@tervuno.shop.