Privacy Policy

Last updated: October 5, 2026.

Introduction

Tervuno (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

Information we collect

We collect information you provide directly to us, such as:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely by Shopify and PayPal; we do not store your full payment details)
• Order history and product preferences
• Communications with our customer support team

We also collect information automatically, such as:

• Device and browser information
• IP address and approximate location
• Pages visited and interactions with our website
• Cookies and similar technologies

How we use your information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order, account, or support requests
• Improve our website, products, and customer experience
• Send marketing emails (only if you have opted in)
• Prevent fraud and comply with legal obligations

How we share your information

We share your information only when necessary:

• With Shopify, our e-commerce platform provider
• With payment processors such as PayPal
• With shipping carriers to deliver your order
• With service providers who help us operate our business
• When required by law or to protect our rights

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. You can manage cookie settings through your browser.

Data retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to certain processing activities
• Withdraw consent for marketing communications

To exercise these rights, contact us at support@tervuno.shop.

Security

We take reasonable measures to protect your information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

If you have questions about this Privacy Policy, contact us at support@tervuno.shop.

Tervuno is operated from Panama. Our fulfillment partners are located in the United States.