Shipping Policy

Last updated: October 5, 2026.

Where we ship

Tervuno ships to addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

Processing time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Delivery time

Most orders are delivered within 5–10 business days after processing. Delivery times depend on the product, the carrier, and your location. The estimated delivery range for each product is shown on its product page.

Shipping carriers

We ship through domestic fulfillment partners using standard carriers such as USPS, UPS, FedEx, or DHL eCommerce. The carrier for your order is selected based on destination, weight, and service availability.

Shipping cost

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We offer free standard shipping on orders over a threshold that is displayed at checkout when applicable.

Order tracking

A tracking number is emailed to you once your order ships. You can use it to track your package on the carrier’s website. Tracking may take 24–48 hours to update after shipment.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue. We may offer a replacement or refund depending on the situation.

Delays

Unexpected delays caused by weather, carrier issues, or high demand can happen. If your order is significantly delayed, we will notify you by email as soon as possible.

Contact

For shipping questions, contact us at support@tervuno.shop.